How Does Reviews Genie Work?
We make managing your online reputation simple, effective, and automated. Here’s how our core features work to help you collect, respond to, and showcase customer reviews effortlessly:
Google Business Profile Audit
Our team will audit your current Google Business Profile (GBP) to ensure it’s fully optimized for maximum visibility. We’ll evaluate key aspects like your business information, keywords, categories, and review strategy. This audit ensures that your profile is performing at its best, making it easier for potential customers to find you and boosting your local SEO presence.
Automated Review Requests
Our platform takes the hassle out of asking for reviews. We set up a done-for-you workflow that automatically reaches out to your customers, asking them for a positive review. The outreach can be tailored to your specific needs, whether through Email, SMS, or WhatsApp, ensuring you reach your customers in the most convenient way possible. We even include follow-up messages to ensure no one slips through the cracks, so you get the most out of every customer interaction.
AI Responses
Responding to reviews has never been easier. Once a new Google Review is submitted, you can leverage our AI-powered responses to craft personalized replies on your behalf. Whether you want to run this on complete autopilot or prefer suggestive mode (where you approve responses before they go live), Reviews Genie handles it all, saving you time while ensuring each customer feels acknowledged.
Database Reactivations
Have a list of old customers you'd like to hear from again? With Reviews Genie, you can activate our 1-Click Campaign to request reviews from your entire database. Whether you have 100 or 1,000 past customers, our system sends out review requests in drip mode, so the outreach happens gradually and efficiently without overwhelming your customers.
Reputation Management Dashboard
Stay on top of your reviews and online reputation with our comprehensive dashboard. In one place, you can view how many review requests have been sent and received, analyze the overall sentiment, and spot emerging trends. This dashboard gives you full control over your online reputation, with all the analytics you need at your fingertips.
Live Reviews Widget
Showcase your glowing reviews directly on your website with our Live Google Reviews Widget. This feature automatically updates every time you receive a new review, giving potential customers real-time insights into the positive feedback you’re receiving. It’s the perfect way to build trust and social proof.
Save Time with Automations: We automate the review management process, allowing you to focus on running your business instead of manually responding to every review.
Boost Your Google Ranking: Consistent, timely responses to reviews help improve your SEO, making your business more visible to potential customers.
Enhance Customer Engagement: Personalized, AI-powered responses show customers you value their feedback, increasing customer satisfaction and loyalty.
Attract More Customers: A strong online reputation naturally draws more customers, as they are more likely to choose businesses with high ratings and active engagement.
Monitor Your Reputation Effortlessly: Get real-time insights into your reviews and ratings, so you can address issues quickly and maintain a positive online presence.
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